Non-Business Users

www.hbfuels.co.uk - TERMS AND CONDITIONS FOR NON-BUSINESS USERS - Last updated 19.03.18

BACKGROUND

This agreement applies as between you, the User of this Web Site and Hall Bros (Fuels) Limited, the owner(s) of this Web Site. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these Terms and Conditions, you should stop using the Web Site immediately.

No part of this Web Site is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.

1. Definitions and Interpretation

In this Agreement the following terms shall have the following meanings.

Account

Means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Web Site.

Carrier

Means any third party responsible for transporting purchased Goods from our Premises to customers.

Content

Means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site.

Goods

Means any products that Hall Bros (Fuels) Limited advertises and/ or makes available for sale through this Web Site.

Hall Bros (Fuels) Limited

Means Hall Bros (Fuels) Limited, Trading Address Lancaster Road, Carnaby Industrial Estate, Bridlington, United Kingdom YO15 3QY Registered Office Medina House, 2 Station Avenue, Bridlington YO16 4LZ.

Service

Means collectively any online facilities, tools, services or information that Hall Bros (Fuels) Limited makes available through the Web Site either now or in the future.

Payment Information

Means any details required for the purchase of Goods from this Web Site. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes

Purchase Information

Means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form.

Premises

Means our place(s) of business located at Lancaster Road, Carnaby Industrial Estate, Bridlington, United Kingdom, YO15 3QY

System

Means any online communications infrastructure that Hall Bros (Fuels) Limited makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links.

User / Users

Means any third party that accesses the Web Site and is not employed by Hall Bros (Fuels) Limited and acting in the course of their employment.

Web Site

Means the website that you are currently using (http://www.hbfuels.co.uk) and any sub-domains of this site (e.g. subdomain http://www.hbfuels.co.uk/about/) unless expressly excluded by their own terms and conditions.

2. Age Restrictions

Persons under the age of 18 should use this Web Site only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.

3. Business Customers

These Terms and Conditions do not apply to customers buying Goods in the course of business. If you are a business customer please consult our business user terms and conditions located at http://www.hbfuels.co.uk/terms-and-conditions/business/

4. Intellectual Property

4.1 Subject to the exceptions in Clause 5 of these Terms and Conditions, all Content included on the Web Site, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Hall Bros (Fuels) Limited, our affiliates or other relevant third parties. By continuing to use the Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.

4.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by Hall Bros (Fuels) Limited.

5. Third Party Intellectual Property

5.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.

5.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Web Site or unless given express written permission to do so by the relevant manufacturer or supplier.

6. Fair Use of Intellectual Property

Material from the Web Site may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

7. Links to Other Web Sites

This Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of Hall Bros (Fuels) Limited or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.

8. Links to this Web Site

Those wishing to place a link to this Web Site on other sites may do so only to the home page of the site (http://www.hbfuels.co.uk) without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Hall Bros (Fuels) Limited. To find out more please contact us by email at [email protected].uk.

9. Use of Communications Facilities

9.1 When using the enquiry form or any other System on the Web Site you should do so in accordance with the following rules.

9.1.1 You must not use obscene or vulgar language.

9.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist.

9.1.3 You must not submit Content that is intended to promote or incite violence.

9.1.4 It is advised that submissions are made using the English language as we may be unable to respond to enquiries submitted in any other languages.

9.1.5 The means by which you identify yourself must not violate these terms of use or any applicable laws.

9.1.6 You must not impersonate other people, particularly employees and representatives of Hall Bros (Fuels) Limited or our affiliates.

9.1.7 You must not use our System for unauthorised mass-communication such as spam or junk mail.

9.2 You acknowledge that Hall Bros (Fuels) Limited reserves the right to monitor any and all communications made to us or using our System.

10. Accounts

10.1 In order to purchase Goods on this Web Site you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Web Site as we may not require payment information until you wish to make a purchase. By continuing to use this Web Site you represent and warrant that.

10.1.1 All information you submit is accurate and truthful.

10.1.2 You have permission to submit Payment Information where permission may be required.

10.1.3 You will keep this information accurate and up-to-date.

Your creation of an Account is further affirmation of your representation and warranty.

10.2 It is recommended that you do not share your Account details, particularly your username and password. Hall Bros (Fuels) Limited accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.

10.3 If you have reason to believe that your Account details have been obtained by another without consent, you should contact Hall Bros (Fuels) Limited immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, Hall Bros (Fuels) Limited accepts no liability or responsibility.

10.4 When choosing your username you are required to adhere to the terms set out above in Clause 9. Any failure to do so could result in the suspension and/or deletion of your Account.

11. Termination and Cancellation

11.1 Either Hall Bros (Fuels) Limited or you may terminate your Account. If Hall Bros (Fuels) Limited terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.

11.2 If Hall Bros (Fuels) Limited terminates your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.

11.3 Hall Bros (Fuels) Limited reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.

11.4 If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.

11.5 If you terminate your Account any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.

12. Goods, Pricing and Availability

12.1 Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from Hall Bros (Fuels) Limited correspond to the actual Goods, Hall Bros (Fuels) Limited is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether. Please refer to Clause 14.1 for incorrect Goods.

12.2 Information about the goods offered for sale on the site can be found in the Products section (http://www.hbfuels.co.uk/products).

12.3 Where appropriate, you may be required to select the required quantity or type of the Goods that you are purchasing.

12.4 Hall Bros (Fuels) Limited does not represent or warrant that such Goods will be available. Stock indications are not provided on the Web Site.

12.5 By placing an order for a specified quantity of goods you are confirming that you can provide adequate and suitable storage facilities for the full quantity of those goods at the delivery address nominated in your order.

12.6 All pricing information on the Web Site is correct at the time of going online. Hall Bros (Fuels) Limited reserves the right to change prices and alter or remove any special offers from time to time and as necessary.

12.7 The price quoted for goods is based on the product type, the quantity, the type of delivery vehicle and the preferred date of delivery that are entered into the quote request form on the site. The quoted price applies exclusively to the exact combination of product type, quantity, type of delivery vehicle and preferred delivery date that is entered into the quote request form and the exact point in time at which this information is entered.

12.8 Prices quoted through the quote enquiry form are inclusive of delivery by a tanker not deemed to be especially small to an address within the following United Kingdom post codes: HU1, HU2, HU3, HU4, HU5, HU6, HU7, HU8, HU9, HU10, HU11, HU12, HU13, HU14, HU15, HU16, HU17, HU18, HU19, HU20, YO1, YO8, YO10, YO11, YO12, YO13, YO14, YO15, YO16, YO17, YO18, YO19, YO23, YO24, YO25, YO26, YO30, YO31, YO32, YO41, YO42, YO43, YO51, YO60, YO61, YO62, LS24, DN14.

12.9 In the event that prices are changed during the period between an order being placed for Goods and Hall Bros (Fuels) Limited processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price.

12.10 All orders are subject to VAT at the appropriate rate. Hall Bros (Fuels) Limited’s VAT Number 847 2362 16.

12.11 The rate of VAT on fuel oil products is determined by the quantity ordered and also the type of use that the goods will be put to. When you place an order you are required to specify a required quantity and declare the type of use that the goods will be put to.

12.12 You are responsible for making a truthful declaration of the type of use that the goods will be put to. By placing an order you confirm that the type of use declared within the order is truthful and accurate.

12.13 If the quantity delivered by Hall Bros (Fuels) Limited varies from the quantity that you ordered, Hall Bros (Fuels) Limited reserves the right to amend the rate of VAT and the amount of VAT that is charged accordingly.

12.14 When placing an order you must nominate an address to which you require the goods delivered. Hall Bros (Fuels) Limited will assume that the nominated delivery address is the main contact address on your account unless expressly notified otherwise prior to our confirmation of the order.

12.15 You will be required to pay for any goods ordered through the website prior to their dispatch.

13. Delivery

13.1 Hall Bros (Fuels) Limited will notify you by way of email when your goods are to be dispatched to you. 

13.2 You must accept that the quantity shown as delivered by the meter on the delivery vehicle is the quantity delivered. You may be represented at the taking of these measurements in order to verify them. The quantity shown as delivered by the meter on the delivery vehicle will be recorded on a delivery ticket for your information.

13.3 If Hall Bros (Fuels) Limited receives no communication from you, within 7 days of delivery, regarding any problems with the Goods, you are deemed to have received the goods in good order and with no problems.

13.4 If the storage facilities at your nominated delivery address are, in the opinion of Hall Bros (Fuels) Limited or our representative on site, insufficient to safely accommodate the quantity ordered the quantity that is delivered will be amended accordingly.

13.5 In a situation such as that described in clause 13.4, where the quantity delivered is less than the quantity ordered Hall Bros (Fuels) Limited reserves the right to increase the unit price charged for the goods.

13.6 In the event that delivery cannot be made for a reason that is deemed by Hall Bros (Fuels) Limited to be the fault of the customer, Hall Bros (Fuels) Limited reserves the right to charge the customer a fee of 40 pounds including VAT. Reasons for this charge being made may include but are not limited to the delivery vehicle or delivery person being unable to gain access to the storage facility and/or to the nominated delivery address, insufficient storage capacity, unsuitable or defective storage tank, loose dog at the nominated delivery address, unclear marking on storage tank where a choice of tanks exists, conflicting markings on storage tank (e.g. tank marked up as gas oil storage but product ordered is kerosene), incorrect delivery address supplied by customer.

13.7 Hall Bros (Fuels) Limited reserves the right to refuse delivery of goods where it is deemed by Hall Bros (Fuels) Limited or a representative of the company to be unsafe to make a delivery.

13.8 Subject to the provisions of clauses 12.13, 13.5 and 13.6 you will be entitled to a refund of monies paid for goods that are not delivered. Any monies due under the provisions of clauses 12.13, 13.5 and 13.6 will be subtracted from the amount to be refunded.

13.9 Hall Bros (Fuels) Limited reserves the right to appoint a third party to make deliveries on its behalf.

14. Returns Policy

Hall Bros (Fuels) Limited aims to always provide high quality Goods that are fault free. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.

14.1 If you receive Goods which do not match those that you ordered you should contact us within 7 days to arrange collection and return. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods.

14.2 If any Goods you have purchased have faults when they are delivered to you, you should contact Hall Bros (Fuels) Limited within 14 days to arrange collection and return. In the event that goods are found to be faulty Hall Bros (Fuels) Limited is responsible for paying shipment costs. Goods must be returned in their original condition. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.

14.3 If you wish to return Goods to Hall Bros (Fuels) Limited for any of the above reasons, please contact us using the details on http://www.hbfuels.co.uk/contact to make the appropriate arrangements.

14.4 Hall Bros (Fuels) Limited reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to

14.4.1 Any use or enjoyment that you may have already had out of the Goods.

14.4.2 Any characteristics of the Goods which may cause them to deteriorate or expire rapidly.

14.4.3 Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.

Such discretion to be exercised only within the confines of the law.

15. Privacy

Use of the Web Site is also governed by our Cookies & Privacy Policy (http://www.hbfuels.co.uk/privacy-and-cookie-policy) which is incorporated into these terms and conditions by this reference. To view the Cookies & Privacy Policy, please click on the link above.

16. Disclaimers

16.1 Hall Bros (Fuels) Limited makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.

16.2 No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind.

16.3 No part of this Web Site is intended to constitute a contractual offer capable of acceptance.

17. Changes to the Service and these Terms and Conditions

Hall Bros (Fuels) Limited reserves the right to change the Web Site, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Web Site following the changes. If Hall Bros (Fuels) Limited is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

18. Availability of the Web Site

The Service is provided as is and on an as available basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

Hall Bros (Fuels) Limited accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

19. Limitation of Liability

19.1 To the maximum extent permitted by law, Hall Bros (Fuels) Limited accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Web Site or any information contained therein. Users should be aware that they use the Web Site and its Content at their own risk.

19.2 Nothing in these Terms and Conditions excludes or restricts Hall Bros (Fuels) Limited’s liability for death or personal injury resulting from any negligence or fraud on the part of Hall Bros (Fuels) Limited.

19.3 Nothing in these Terms and Conditions excludes or restricts Hall Bros (Fuels) Limited’s liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Web Site.

19.4 Whilst every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.

20. No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

21. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

22. Notices and Complaints

All notices, communications and complaints shall be given to us either by post to our Premises (see address above) or by email to [email protected].uk. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full within office hours on a business day and on the next business day if the email is sent on a weekend or public holiday.

23. Law and Jurisdiction

These terms and conditions and the relationship between you and Hall Bros (Fuels) Limited shall be governed by and construed in accordance with the Law of England and Wales and Hall Bros (Fuels) Limited and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.