We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
(1) What information do we collect?
We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation);
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including credit card or debit card details, your name, your address, your delivery address, your telephone number(s), your email address, what you use the fuel oil for, delivery instructions that you provide);
(c) information that you provide to us for the purpose of registering with us (including your name, your address, your delivery address, your telephone number(s), your email address, delivery instructions that you provide);
(d) information that you provide to us for the purpose of subscribing to or opting out of our email notifications and/or newsletters;
(e) any other information that you choose to send to us;
What is a Cookie?
But, before you make a decision to switch off Cookies, it’s important to understand what a Cookie does.
What do Cookies do?
Cookies do lots of different jobs, most of which are highly beneficial to the user. A Cookie helps you to navigate between pages efficiently; they store your preferences, remembering what it is you like. Cookies really help to improve your website experience and so do have a benefit for the user. One really important feature of a Cookie is that they remember you and so if there are websites you regularly visit, when you login the website remembers you and so as you move between pages it will keep you logged in. If the website doesn’t remember you, then you might have difficulty keeping logged in as you move from page to page.
Cookies are also really useful for website owners and can be used to help with their marketing and advertising. Cookies may be set by the website you are visiting, but they can also be set by a third party website who may be running content on the page you are visiting.
Below is a brief description of what the Cookies on the HB Fuels website do and what they are used for. We are assuming that you are happy with this usage, but if you are not, then you can delete HB Fuels Cookies having visited the site.
There are different Cookie types:
Session Cookie - this is used for the duration of your current visit. You can find out more information on session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html
Persistent Cookie - these cookies are stored on a users’ device in between browser sessions which allows the preferences or actions of the user across a site/s to be remembered.
First and third party Cookies - this refers to whether the website domain that is placing the Cookie is ‘first’ or ‘third’ party. First party Cookies are those set by the website visited by the user. Third party Cookies are those set by a domain other than the one being visited.
HB Fuels Cookies (1st Party Cookies) on our site:
“Session” Cookies - may be used to remember various details about your visit e.g. to remember your log-in for you or what products you have within your shopping basket. These Cookies are deemed strictly necessary to the working of the website. If Cookies are disabled then some functionality of your site will be broken. More information on session Cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html
Blog Comments - if you want to leave a comment on our blog then you have to be either logged in as a member, or you have to supply your name and email address. You can choose to post anonymously, but we would still need your name and email address, so you can’t leave a blog post without telling us who you are.
Other domains (3rd Party Cookies) on our site:
Google Adsense - this Cookie is used by Google and reports to us on how any adverts on our site is performing. All user data is anonymous. You can find out more about Google and its policies regarding advertising at http://www.google.com/policies/privacy/ads/
DoubleClick (Google) - this is very similar to the Google Adsense Cookie, but is specific to any display advertising on our site. All user data is anonymous. You can find out more about Google and its policies regarding advertising at http://www.google.com/policies/privacy/ads/
Google Analytics - we use this to help us to understand how our site is being used so that we can improve the user experience. You can find out more about Google’s position on privacy in relation to its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html
Social buttons - you will see most of the pages on our site feature ‘social buttons’. These enable users to share or bookmark pages on the web. Our site includes: Twitter, Google +1, Facebook ‘Like’, and Linkedin ‘share’. To connect these buttons to the relevant social networks and external sites, we have had to implement scripts from outside of HB Fuels. Because of this, it is likely that these external sites are collecting data about what you are doing all around the internet, not just on our website. You should check the respective policies on each of these sites to see how any information that they may have gathered on your session is used and to find out how to opt out or delete such information.
External web services - sometimes we have to use external web services, mostly to display content within our website, such as Flickr, YouTube and Vimeo. In time, we may use other external sources too, so the list presented is not exhaustive. As with the social buttons, we cannot prevent these sites, or external domains from collecting information on your useage of this embedded content. If you are not logged in to these external services, then they will not know who you are, but they will still be able to gather anonymous information during any session on our website.
Email tracking – some of the emails we send to you such as service emails or invoice emails contain no tracking. However, we do from time to time send you emails that do contain tracking, ie newsletters, offers etc. We track these emails so we can see how much traffic those emails send to our website and to help us improve what we do. Sometimes we do use the personal information eg to re-email people who didn’t click the first time, but if you would rather we didn’t do that and you want to opt out, then you can do this via Your Account.
How to Control your Cookies
Your browser will allow you to manage Cookies in some of the following ways, giving you the control over how cookies are used on your computer:
- Accept or reject all Cookies
- Accept or reject Cookies from a particular site
- Set your browser to prompt you each time a Cookie is offered
- View the Cookies stored on your computer and delete them, individually or as a group
It's important to be aware that if you block cookies, many websites will not work properly, hindering your online experience. We don’t recommend turning Cookies off when using our website.
If you would like more information, we have listed the “Help” sections from each of the Major Browsers so you can find out in more detail how to manage cookies on your browser.
(3) Using your personal information
We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send to you goods purchased via the website, and supply to you services purchased via the website;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have specifically requested;
(h) send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(i) deal with enquiries and complaints made by or about you relating to the website;
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
(5) Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall- protected) systems. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).
(6) Policy amendments
(7) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
(a) the payment of a fee (currently fixed at £10.00); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes, by sending an email to us or by post. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.
(8) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(9) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
(11) Data controller
The data controller responsible in respect of the information collected on this website is Hall Bros (Fuels) Limited.
Our data protection registration number is Z9041130.